Frequently Asked Questions

This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

Notice: You want to running Easy Chinese Dialogs and Easy Russian Dialogs normal, You must setting your computer correctly . As follows:

Add Language Support (Windows XP/2003)          Add Language Support (Windows 2000)
Changing System Locale (Windows XP/2003)       Changing System Locale (Windows 2000)

Notice: If you want to hear the sound of Easy Chinese Dialogs , you must download and install :

Microsoft Speech SDK 5.1 ( 68 MB Download File , Windows XP/2003 needn't be install. )
Microsoft Speech SDK 5.1 Language Pack ( 81.5 MB Download File )

Windows 9x users may need to download and install Third-party tools before running Easy French/ German/ Italian/ Spanish/Japanese Dialogs. Click here to download the updates.

Question 1:

Error message is as follows:

"Run-time error '-2147213289(80042017)': There are no standard characters installed on this system. "

Answer :
You can to download the Microsoft Agent character files (Merlin) from Microsoft website at this address:
http://download.microsoft.com/download/1/d/b/1dbee406-9b5f-48c5-b901-dd1a3f3c4669/Merlin.exe
Please restart the software after it has been installed.

Details information:
http://www.microsoft.com/msagent/downloads/user.asp

Question 2:

Error message is as follows:

Run-Time Error: -'2147213294(80042012)'
"The specified language of the character is not supported on this computer"

Answer :
You can download the Microsoft language component from Microsoft website at this address:
http://activex.microsoft.com/activex/controls/agent2/AgtX040C.exe (French, File size:128KB)
http://activex.microsoft.com/activex/controls/agent2/AgtX0407.exe (German, File size:128KB)
http://activex.microsoft.com/activex/controls/agent2/AgtX0410.exe (Italian, File size:128KB)
http://activex.microsoft.com/activex/controls/agent2/AgtX0411.exe (Japanese, File size:128KB) http://activex.microsoft.com/activex/controls/agent2/AgtX0418.exe (Russian, File size:128KB)
http://activex.microsoft.com/activex/controls/agent2/AgtX0C0A.exe (Spanish, File size:128KB)
File Size: 0.12MB
Please restart the computer after it has been installed.
Details information:
http://www.microsoft.com/msagent/downloads/user.asp

Question 3:

Error message is as follows:

"Reader Angel Run-time error '-2147024894 (80070002)': The system cannot find the file specified."

Answer :
You can to download the Microsoft Agent V2.0 from Microsoft website at this address:
http://activex.microsoft.com/activex/controls/agent2/MSagent.exe
Please restart the computer after it has been installed.

Details information:
http://www.microsoft.com/msagent/downloads/user.asp

Question 4:

Error message is as follows:

"Component 'agentctl.dll' or one of its dependencies not correctly registered: a file is missing or invalid".

Answer :
You can to download the Microsoft Agent V2.0 from Microsoft website at this address:
http://activex.microsoft.com/activex/controls/agent2/MSagent.exe

And Install it.

Question 5:

Error message is as follows:
Conversation Study: "Run time error '7' out of memory"
Learning words: System error &H8007007E (-2147024770). The specified module could not be found.

Answer :
That's probably the one causing the problem in your system.

XP Service Pack causes error &H8007007E
The above error was discovered by a user, who performed the following tests...

1. If you have a machine with XP, then you install Service Pack, then you install Easy Dialogs Software Everything works OK.
2. If you have a machine with XP, then you install Easy Dialogs Software, then you install the Service pack - you get the error. If you Uninstall the SP, Delete all mention of Easy Dialogs Software from the Registry(you can download and run http://www.mskpl.com/fix.htm (20KB) and delete the registry info), then re-apply the SP, then rerun Easy Dialogs Software- it works OK.
3. If you have a machine with XP, then you install Easy Dialogs Software, then you install the Service pack - you get the error. If you delete all mention of Easy Dialogs Software from the registry then rerun Easy Dialogs Software- it works OK.

Question 6:

I can see the character, but when he speaks, I can see the bubble but cannot hear any voice?

Answer :
You can to download the Microsoft Speech API 4.0 from Microsoft website at this address:
Microsoft Speech API 4.0 (Only WinXP need) 0.8MB
http://activex.microsoft.com/activex/controls/sapi/spchapi.exe
Microsoft Text-to-speech engines:
http://activex.microsoft.com/activex/controls/agent2/lhttsfrf.exe (French File Size:2.2MB)
http://activex.microsoft.com/activex/controls/agent2/lhttsged.exe (German File Size:2.2MB)
http://activex.microsoft.com/activex/controls/agent2/lhttsiti.exe (Italian File Size:2MB)
http://activex.microsoft.com/activex/controls/agent2/lhttsjpj.exe (Japanese File Size:3MB)
http://activex.microsoft.com/activex/controls/agent2/lhttsrur.exe (Russian File Size:2.9MB)
http://activex.microsoft.com/activex/controls/agent2/lhttsspe.exe (Spanish File Size:2.4MB)
Please restart the computer after it has been installed.
Details information:
http://www.microsoft.com/msagent/downloads/user.asp

Question 7:

Error message is as follows:

"Couldn't find installable ISAM"

Answer :
You can to download the Msvbvm60.dll from this address:
http://www.mskpl.com/download/msvbvm60.dll
Please restart the software after Replace Msvbvm60.dll in your computer with it.

Question 8:

Error message is as follows:

"a required DLL file, MSVBVM60.DLL was not found; Unable to execute file:

C:/Program Files/Easy German(other) Dialogs; createProcess failed; code 1157;
One of the library files needed to run this application cannot be found."

Answer :
Visual Basic (VB) is programming language and programs created with it depend on access to "libraries" that extend the language's functionality. These libraries aren't distributed with the actual programs as you only need to install them one time.

You only need to download each runtime once. This goes for any VB 6.0 software you download. The runtime files are shared among all VB 6.0 software on your computer.

VB 6.0 Basic Runtimes
Download(1,055,456 bytes):
http://download.microsoft.com/download/vb60pro/Redist/sp5/WIN98Me/EN-US/VBRun60sp5.exe

Contents: ADVPACK.DLL, ASYCFILT.DLL, COMCAT.DLL, MSVBVM60.DLL, OLEAUT32.DLL, OLEPRO32.DLL, STDOLE2.TLB, W95INF16.DLL, W96INF32.DLL

Notes: While installing, you may be prompted about the file being older than the one you already have. Always choose the option to keep your newer file.

Question 9:

I am attempting to download the program but all I get is a "Setup Files Corrupt" message. Why?

Answer :
That is caused by a downloading error. Try downloading it again from our site. Furthermore, using a third-party downloading software for example GetRight, FlashGet or NetAnts other than your browser is also a good choice. If the problem still remains, please clear your windows temperary directory first.

Question 10:

Can I give our Software to my friends?

Answer :
We are happy to see you are willing to share Easy Dialogs Software trial with your friends, but for the reasons of copyrights, you couldn't share Easy Dialogs Software for the sake of friendship.

Question 11:

What happens after I send in the order?

Answer :
You will receive an email that confirm your order within 24 hours after you choose the online order form. At the same time, you will receive your registration number.

Question 12:

Where can I download the newest version of Easy Dialogs Software?

Answer :
You can go to Aaresoft website http://www.mskpl.com to download the newest version of Easy Dialogs Software.

Question 13:

I find some bugs in Easy Dialogs Software, how to resolve them? Otherwise I find some translation is incorrect, how to do?

Answer :
If you find some bugs or translation errors, please Email to submit these bugs.

Pleas don't hesitate to E-mail me if you have any questions for using this software, thank you!